Helpful and essential information to read and understand ahead of booking
TO READ BEFORE MAKING A BOOKING
Do you have properties suitable for large groups?
Large groups is our speciality. If you want to celebrate a significant occasion in style, or simply get together and catch up with your loved ones, we can help. Simply click properties on our website and view our collection of properties, all suitable for large groups.
Can I take my Dog?
We believe no family member is to be left out at Halula Properties. Four legged friends are welcome in all our properties for an additional charge of £50 per dog. No more than 4 dogs per property.
Cancellation policy in the Terms and Conditions
Please read the terms and conditions carefully before you book. Our cancellation policy has to be strict as we cannot run our business without protecting against cancellation (property overheads are high). When you book a stay you are responsible for the entire cost of stay (the 1/3 that you pay upon booking, plus the 2/3 due 60 days before check in). Please ensure you have appropriate insurance to cover you in the event you wish to cancel. We understand that life happens so in the event you do need to cancel please email info@halulaproperties.com and we'll do our very best to re-advertise your stay so that if it rebooks we can refund you. Please bear in mind you need to continue with your payments (the 2/3 due 60 days before check in) whilst the property is being readvertised. If the stay does not resell you will not receive a refund. If the stay sells through a third party platform where commission is due to them you will receive your refund less the commission that was payable to the third party. Any questions we'll help explain on info@halulaproperties.com
Do you offer travel insurance?
We do not offer travel insurance and highly recommend all guests staying with us have their own to include covering cancellation as detailed above.
How strict is the noise policy?
Halula’s noise policy is in line with English Law. None of our properties are totally isolated therefore we have to make sure that guests are being respectful to our neighbours.
Can I book a property for Stag or Hen?
We actively promote our properties for respectful Hens however unfortunately we do not host Stags.
Can I book an event at the property?
This will be decided on a case by case basis depending on the nature of your event. Please email info@halulaproperties.com
Can I over occupy the property?
Our insurance covers the amount of bed spaces in that particular property, So unfortunately no.
Why do you need my group information?
We will ask for you to provide group information (household, name, and age of all guests within your party). This helps us manage your booking as efficiently as possible and is a requirement for insurance and health and safety.
Is there a loyalty scheme?
Guests can enjoy a 5% discount if you have stayed with us before by simply quoting the lead bookers name of your previous stay. Please understand this discount must be applied at the point of booking (we are unable to retrospectively apply the discount for existing bookings). Please note this discount can be retracted at any time at the discretion of the business owners but we hope to keep offering it for as long as possible as we value customer loyalty a great deal.
What time can I check in?
Standard check in time for all our properties is 4pm. Standard check out time is 10am.
Timings to be strictly stuck to thus to allow our cleaning and maintenance operatives sufficient time.
Early check in and late check out may be added on to your booking (subject to availability; please note high season early check in or late check out may not be available due to a same day changeovers);
Early check in - 1.30pm - £100
Late check out - 12.30pm - £100
If adding on both early check in and late check out - £175
If you would like to check the availablity for either early check in or late check out (or both) please email info@halulaproperties.com
We can let you know if it is available around 14 days ahead of your check in (we can't tell you before this as it depends on whether there is another guest checking in and out on your check in and out days). Early check in and late check out are therefore subject to availability.
Payment Information
How much is the initial payment?
To confirm your booking we require a third payment. The remaining 2/3 payment is due sixty days before your stay. (You can also make a provisional booking on the website for no payment which then holds the date for you for up to 48 hours giving you time to collect the initial 1/3 payment with the peace of mind that your date is safe). This works really well for large groups where multiple people are contributing to the payment.
How can I view my remaining balance?
Click on the bright green ‘my booking” tab on the top right of the home page. Enter your booking reference and e mail address. All the information attached to your booking including the remaining balance will be there.
How can I make a payment?
Click on the bright green ‘my booking” tab on the top right of the home page. Enter your booking reference and e mail address, this will then log you into your booking page. To make a payment click the ‘make a payment’ tab on the left hand side of the page. If you wish to pay via bank transfer please e mail info@halulaproperties.com and one of the team will provide the bank details for you and then confirm the transaction was successful.
How can I make a partial payment?
If you go through the steps in the payment question above, when paying just enter the amount you would like to pay off the balance.
Can I delay a payment?
Please contact info@halulaproperties.com to discuss options of delayed payment if you have financial issues
Will my balance payments be taken automatically?
No, our automated system will send you a reminder for you to make further payments.
Managing booking
How can I manage my booking?
You can manage your booking by clicking the bright green ‘my booking’ tab on the top right of the home screen.
How do I change my booking dates?
Contact the team at info@halulaproperties.com and one of us will get back to you with whether there are alternatives available for you.
How can I extend my stay?
Contact the team at info@halulaproperties.com and one of us will be in touch reference extending your stay.
What happens if damage is done to the property?
We take a £500 security deposit in case of any damage done to the property. If damage is more extensive than £500 the lead booker will be contacted accordingly.
What do I do if I have left something at the property?
Contact us at info@halulaproperties.com and we will arrange the return of your item. There is a charge to cover the cost of postage and a staff member's time packaging and posting the item.
Important property information
CCTV
Our properties benefit from Ring security cameras on external communal areas for the safety of our guests and the security of our homes plus decibel noise monitors.
Swimming Pools
Our outdoor swimming pools go into winter hibernation during the months of October through to April to avoid disappointment of reaching temperature. Pool’s available therefore April - September only. Hot tubs hot all year round.