FAQ's

Making a booking

Do you have properties suitable for large groups?

Large groups is our speciality. If you want to celebrate a significant occasion in style, or simply get together and catch up with your loved ones, we can help. Simply click properties on our website and view our collection of properties, all suitable for large groups.

Can I take my Dog?

We believe no family member to be left out at Halula Properties. Four legged friends are welcome in all our properties.

Do you offer travel insurance?

We do not offer travel insurance and recommend all guests staying with us have their own.

How strict is the noise policy?

Halula’s noise policy is in line with English Law. None of our properties are totally isolated there for we have to make sure that guests are being respectful to our neighbours.

Can I book a property for Stag or Hen?

We actively promote our properties for Hens how ever unfortunately we do not host stags.

Can I book an event at the property?

This will be decided on a case by case basis depending on the nature of your event.

Can I over occupy the property?

Our insurance covers the amount of bed spaces in that particular property, So unfortunately no.

Why do you need my group information?

We will ask for you to provide group information (household, name, and age of all guests within your party). This helps us manage your booking as efficiently as possible during for example, times when Covid-19 travel restrictions applied.

Is there a loyalty scheme?

Guests can enjoy a 10% discount if you have stayed with us before by simply quoting the lead bookers name of your previous stay.

What time can I check in?

Standard check in time for all our properties is 4pm. Standard check out time is 10am.

Timings to be strictly stuck to thus to allow our cleaning and maintenance operatives sufficient time.

Early check in and late check out may be added on to your booking (subject to availability; please note high season early check in or late check out may not be available due to a same day changeovers);

Early check in - 1.30pm - £200

Late check out - 12.30pm - £200

If adding on both early check in and late check out - £300

If you would like to check the availablity for either early check in or late check out (or both) please email info@halulaproperties.com

Please ensure you email at least 7 days ahead of your check in date to give us sufficient time to check availability and make arrangements.

Payment Information

How much is the deposit?
To confirm your booking we require a third payment as a deposit, the remainder is due sixty days before your stay. (we will also block the date out for 48 hours to give you time to collect deposit)

How can I view my remaining balance?

Click on the bright green ‘my booking” tab on the top right of the home page. Enter your booking reference and e mail address. All the information attached to your booking including the remaining balance will be there.

How can I make a payment?

Click on the bright green ‘my booking” tab on the top right of the home page. Enter your booking reference and e mail address, this will then log you into your booking page. To make a payment click the ‘make a payment’ tab on the left hand side of the page. If you wish to pay via bank transfer please e mail info@halulaproperties.com and one of the team will provide the bank details for you and then confirm the transaction was successful.

How can I make a partial payment?

If you go through the steps in the payment question above, when paying just enter the amount you would like to pay off the balance.

Can I delay a payment?

Please contact info@halulaproperties.com to discuss options of delayed payment.

Will my balance payments be taken automatically?

No, our automated system will send you a remainder for you to make further payments.

Managing booking

How can I manage my booking?

You can manage your booking by clicking the bright green ‘my booking’ tab on the top right of the home screen.

How do I change my booking dates?

Contact the team at info@halulaproperties.com and one of us will get back to you with dates and options.

How can I extend my stay?

Contact the team at info@halulaproperties.com and one of us will be in touch reference extending your stay.

What happens if damage is done to the property?

We take a £500 security deposit in case of any damage done to the property.

What do I do if I have left something at the property?

Important property information

CCTV

Our properties benefit from Ring security cameras on external communal areas for the safety of our guests and the security of our homes plus decibel noise monitors.

Swimming Pools

Our outdoor swimming pools go into winter hibernation during the months of October through to April to avoid disappointment of reaching temperature. Pool’s available therefore April - September only. Hot tubs hot all year round.